Dear Editor,
I am writing today to tell you about my experience with Perth Motors this past Tuesday afternoon (July 19, 2011).
My three kids, my parents-in-law and I had come into Perth for the afternoon to do some shopping. At about 4 p.m., I checked my tire pressure. As I suspected one of my tires was down to no pressure. I filled it up and headed into a tire store to see if I could get some help.
The woman working at the desk basically laughed at me when I said I needed help that day, she was “swamped.”
I went on to explain to her that we were 45 minutes away from our cottage with a fully loaded van of people and a tire that was dangerous. She said she could squeeze me in the next day.
Since that was not going to work (an extra 1.5 hours driving on that tire could have wound me up in the ditch), I asked if there were any other tire shops in Perth.
She said there was Perth Motors but she suspected they would be as swamped as she was.
We headed to Perth Motors arriving around 4:30 p.m.
We were greeted warmly by Jane, who at the time I thought could not be for real, but she was for real! She explained to me that the guys go home at 5 p.m. but that she and her brother Paul, co-owners/partners at Perth Motors, were there until 6 p.m. She assured me that she would make sure my tire was safe to get home to the cottage.
Jane hustled around tending to the service required on my tire, while also dealing with other clients of the shop and answering the phone.
She dealt with everyone with respect and the highest level of service. She also made my three children feel comfortable by showing them around and showing an interest in them. She went over and above in all aspects of our interactions with her. I think Jane is a true gem.
It turned out that our tire was not fixable, as Jane had hoped. At this point, one of the Perth Motors’ employees, Guy, was looking at our tire, and could not fix it. He alerted Paul who climbed up to where they store tires to see if he could find one in the same size to replace mine. We were thrilled when he came down with one to fit!
Guy went to work right away taking my bad tire off the rim and putting the better tire on. We rolled out of there by 5:30 p.m. and this cost us a very nominal amount.
I was thrilled and very impressed.
Thank you to Guy, Paul, Jane and all at Perth Motors!